Refund policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

 Cancellation Policy: You can cancel your order before shipment or production. A full refund will be issued for cancelled orders. However, once the product is shipped, the order cannot be cancelled.

Returns (if applicable): We accept returns for products with quality problems within 14 days. To be eligible for a return, the item must be unused and in its original packaging, accompanied by a receipt or proof of purchase.

Refunds (if applicable): Upon receiving and inspecting your return, we will notify you via email about its approval or rejection. If approved, the refund will be processed and credited to your original payment method within a specific timeframe.

Late or Missing Refunds (if applicable): If you haven't received your refund, please first check your bank account. Then, contact your credit card company as there might be a processing delay. If needed, reach out to your bank. If the issue persists, please contact us at support@asra.store

 

For the return address, kindly contact our Customer Service at support@asra.store

 

Customers will be charged for shipping costs only once, which also covers returns. There will be no additional restocking fees for returning the product.